Already made a complaint
Please get in touch with us if:
- you're not happy with the outcome of your complaint and you feel there’s something else we should be taking into account
- you have suffered an additional financial impact as a result of our error
- we haven’t been able to sort your complaint within 8 weeks (15 days for payment-related complaints)
If you’re still unhappy, you can ask the Financial Ombudsman Service or Business Banking Resolution Service to investigate.
Contact us about an existing complaint
By email:
customerrelations@virginmoney.com
Information sent by email may not be secure, so we’d suggest you don’t send any details of a personal or sensitive nature by email.
By phone:
We’re here Monday to Friday 8am to 6pm.
Calls are free from UK landlines and personal mobile phones. Calls may be recorded for training and quality purposes.
Contact the Financial Ombudsman Service
Online:
financial-ombudsman.org.uk Link opens in a new window
By email:
complaint.info@financial-ombudsman.org.uk
By phone:
Contact the Business Banking Resolution Service
This is a free to use service available to business customers with unresolved disputes.
Online:
thebbrs.org Link opens in a new window
By email:
contactus@thebbrs.org
By phone:
Additional information
Managing your complaint
Our complaints data
Find information on the volume of complaints we receive.