Switch to a new deal
Grabbing a new deal is quick and easy, and could save you money too
Switch in no time online
No need for calls or credit checks, just pick a new deal and off you go
You can switch your deal online without advice if:
- Your current deal has ended or ends within 180 days
- Anyone else named on the mortgage has given you permission to apply on their behalf
- You're up to date with your mortgage payments
- You're paid in pounds sterling
- You're not borrowing more or changing your term or repayment type
- You're not planning any overpayments or payment holidays before your new deal starts
Got a quick question?
Live ChatNeed to speak to us?
No problem. Call us on 0345 850 2327. We are here:
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 9:45am to 5pm
Saturday 9am to 1pm
| Number | Cost |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Don’t risk losing your home – keep up those mortgage repayments
Questions and answers
Apply before the 10th of your current deal’s last month, and your new deal should start on time. Apply later and you could end up paying a higher variable rate when your deal ends.
Top tip
Some applications take longer. Some need you to return paperwork. So it’s good to agree a new deal as early as you can. And if a better rate becomes available before your current deal ends, you can reapply.
Applying before the 10th of your last month
If we haven’t asked for anything extra, you don’t need to do anything. It happens automatically.
- We’ll email and post your mortgage offer and illustration.
- Please read everything carefully – if you’re happy, there’s nothing more to do.
- We’ll set up your new deal automatically, 10 days after we’ve emailed your offer. It will start when your current deal ends.
Applying after the 10th of your last month
To make sure there’s enough time to set up your new payment, email us to accept your offer by the 18th of the month. Accept any later and next month’s payment might be charged at a higher variable rate, which costs more than your new deal.
Email PTReflectionPeriod@virginmoney.com by 18th of the month. Please include your mortgage account number or application number in your message.
Need to cancel?
If we don't hear anything, your new deal will be automatically accepted 10 days after we send your offer. So let us know before then if you change your mind.
To cancel, call 0345 602 8301
Opening times and call charges
Wednesday 9:30am to 6pm
Saturday 9am to 1pm
Calls cost the same as calls to 01 or 02 numbers. They’re also included in inclusive minutes and discount schemes in the same way.
Yes. If you applied online, you can apply again and choose another rate. Then we’ll send you a new mortgage offer and illustration.
If you applied on the phone, call us on 0345 850 2327. We’re here Monday to Friday from 9am to 5pm and Saturday from 9am to 1pm.
There’s no need to cancel previous applications. You’ll always switch to the last deal you applied for. But make sure you leave enough time for us to make the changes before your current deal ends.
The great news is that there's no application, valuation or legal fees to pay when you switch to a new deal with us.
Product Fees may apply should you select or be recommended a deal with a fee (which usually carry a lower interest rate). This fee can be paid up front prior to transferring to your new deal, or added to your loan if appropriate.